All returns and exchanges must have a RA number to be accepted. To get a RA number, please call 514-400-1700 or email us at firstname.lastname@example.org.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. TruCulture Clothing Co will issue a refund once the defective item has been returned and received by us. The amount refunded will equate the original transaction. Defective merchandise will only be accepted within 30 days of purchase.
We do not accept ANY returns on DISCOUNTED or SALE products.
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached within 30 days.
Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this website.
Please use the most economical shipping method for your return. We do not refund you for shipping expenses.
Where do I ship my return/exchange?
Please write your RA number clearly on the outside of the package. Include the packing slip with the RA number written on it in the box, and return to:
TruCulture Clothing Co
111 A rue de Louvain Ouest